Free shipping to the US and Canada | 30-Day free returns
Free shipping worldwide | 30-Day free returns
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FAQ

To place an order:

  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal.
  • If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
  1. You will be transferred to our Customer Information page. You will be prompted to enter:
  • Email address
  • Name
  • Address
  1. If you have a valid discount code, you may enter it in the ” Discount” field located on the right said of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.
  2. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
  3. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
  4. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at ogiviodotcom@gmail.com

For missing or wrongly shipped items, please contact us at ogiviodotcom@gmail.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

You will receive an email confirmation containing the Order Number and details of your purchase.

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via ogiviodotcom@gmail.com to request for change.

You may contact us at our support channel ogiviodotcom@gmail.com for more information.

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via ogiviodotcom@gmail.com to request for cancellation.

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
 

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your “Shopping cart” page.
  2. Enter the quantity of the item that you would like to order using the “Quantity:” field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

Google Chrome, Safari, 

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

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